Whitaker Center
Serving our Community through
Education + Entertainment + Art

Careers

Thank you for your interest in being a part of the Whitaker Center team!

Located on Market Street in downtown Harrisburg, Whitaker Center is Central PA’s premier destination for entertainment and education. From hands-on science in our Harsco Science Center, to a premium large format movie experience in Select Medical Digital Cinema, to live performances inside Sunoco Performance Theater there’s always something exciting going on at Whitaker Center! Join our team and help us further our mission of serving our community through education, entertainment, and art.

If you have a passion for delivering excellent guest service and love the idea of working to fulfill a mission with a dedicated group of individuals, then we encourage you to apply. Whitaker Center is an Equal Opportunity Employer.

Our employees enjoy these perks:

  • A complimentary Family membership to Whitaker Center
  • 15% discount at the Wonders Store, digital cinema concessions and Whitaker Center sponsored events
  • Banking partnership with Pennsylvania State Employees Credit Union and Members First Credit Union
  • Downtown parking options

 Full-time employees are eligible to participate in the following benefits:

  • Generous Vacation and Personal Time Off
  • PPO Health Care Plan, Dental, Vision and Prescription
  • Flexible Spending Account
  • Life Insurance
  • Long Term Disability
  • Pension Plan
  • Vanguard 403(b)(7) Plan
  • Employee Assistance Program
  • Opportunity to purchase supplemental policies through AFLAC

 
Current Open Positions 

POSITION: InterActor

REPORTING RELATIONSHIPThis is a part-time, hourly, position reporting to the Education Services Coordinator at Whitaker Center of Science and the Arts.

GENERAL RESPONSIBILITY: The InterActor is responsible for interacting directly with Harsco Science Center guests to facilitate their learning and enjoyment. Responsible for assisting guests in having a safe, fun and educational experience. Present educational demonstrations and programs and provides information to guests. Monitor the condition and operation of the science center’s exhibits and public areas and helps keep them safe, clean and in good working order by working with guests and appropriate Whitaker Center personnel. Assist in hosting groups during their visits.

SPECIFIC RESPONSIBILITIES:

  1. Present educational programs and activities to Harsco Science Center guests, including science demonstrations, Field Station and Science a la Carte activities, and Birthday Science Birthday (BSB) Party programs.
  2. Pro-actively engage with guests and explain exhibit- and program-related science concepts in a fun, age-appropriate manner.
  3. Build and maintain an appropriate knowledge of exhibit- and program-related science concepts by participating in training opportunities and independent study.
  4. Monitor and work with guests to maintain a safe, enjoyable environment within Whitaker Center.
  5. Answer routine questions from guests and maintain necessary familiarity with exhibits, programs and amenities of Harsco Science Center and Whitaker Center.
  6. Participate in daily science center opening and closing procedures.
  7. Assist in hosting group visits, including greeting, check-in, orientation, escorting groups from one location to another within Whitaker Center, lunches and departure.
  8. Monitor the condition and operation of the exhibits, activity areas and public spaces within the science center and work with appropriate personnel (such as exhibit technicians and custodial staff) to help keep them working, safe, clean and comfortable.
  9. Maintain familiarity with emergency procedures and assists in implementing them when necessary.
  10. Assist in the development of new educational programs, including suggesting program ideas and researching program content.
  11. Participate in team activities to continuously improve the quality of our guests’ experience, including attending departmental and all-staff meetings and keeping informed about exhibits, programs and amenities of Harsco Science Center and Whitaker Center.
  12. Works with minimal supervision, assess situations and make necessary decisions on the job in order to maintain and improve the quality of the guest experience, and alerts the Education Services Coordinator with any concerns.
  13. Attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
  14. Performs other duties and responsibilities as assigned by the Education Services Coordinator.

This position description is relative to major requirements and is not intended to be all-inclusive.

QUALIFICATIONS:

  1. High school graduate or equivalent. Some college preferred.
  2. Candidates must be poised, self-motivated and a positive influence on team dynamics. Ability to make appropriate decisions quickly is essential.
  3. Formal training in science at the college level is helpful but not required.
  4. Previous experience in informal education is ideal. Experience in working with children in an educational environment is very helpful.
  5. Must have good oral communications skills, including the ability to speak clearly and project your voice on a daily basis.
  6. Ability to stand for long periods, climb stairs frequently and lift up to 30 lbs.
  7. Must be able to understand and obey safety rules and regulations related to equipment and chemicals.
  8. Ability to memorize and understand science demonstration scripts and related material.
  9. A sense of humor and fun are necessary!
  10. Must be able to provide courteous and effective service to general public, co-workers and volunteers. Positive and friendly attitude at all times.
  11. Exhibit strong writing, analytical, presentation and organizational skills. Ability to write, edit, and proofread correspondence and presentation materials for accuracy and style.
  12. Ability to work as part of a high performance team and be a strong team player.
  13. Ability to work a flexible schedule including days, evenings, weekends and holidays.
  14. Ability to successfully complete a Pennsylvania State Police Clearance, a Pennsylvania Child Abuse History Clearance obtained through the Pennsylvania Department of Human Services and a Federal Bureau of Investigation Criminal History Record Information obtained by submitting a full set of fingerprints to the Pennsylvania State Police or its authorized agent for submission to the Federal Bureau of Investigation.

EQUIPMENT:

  1. Working knowledge of telephone, computer, printer, fax machine, copier and calculator.
  2. Computer literate; demonstrated understanding of Microsoft and Internet research procedures and database application.

DIRECT REPORTS: None at this time.

Submit resume, cover letter, and 3 professional references by August 16, 2017 to hr@whitakercenter.org or mail to Human Resources Department, Whitaker Center for Science and the Arts, 225 Market Street, Harrisburg, PA  17101. No phone calls please.

 

POSITION: Guest Relations Associate

REPORTING RELATIONSHIPThis is a part-time, hourly position reporting directly to the Manager, Ticketing Services or, in the absence of the Manager, Ticketing Services, the Box Office Supervisor at Whitaker Center for Science and the Arts.

GENERAL RESPONSIBILITYThe Guest Relations Associate is responsible for assisting in the daily experience of visitors and providing support to the current needs of the day in the digital cinema, The BOX, and Wonders the Arts and Science Store.

SPECIFIC RESPONSIBILITIES:

  1. In addition to providing support to various departments, the Guest Relations Associate will:
    1. Provide enthusiastic customer service by answering questions regarding science center, performing arts, digital cinema, special attractions, directions and assistance, to enhance the guest experience.
    2. Anticipate guest issues and is empowered to proactively solve guest issues and needs.
    3. Ability to build personal relationships with Whitaker Center members/guests to encourage repeat visits.
    4. Ability to utilize excellent customer service skills and interact with guests onsite and over the telephone to sell science center and cinema admissions, memberships, performing arts tickets and answering general inquires.
    5. Engage guests in a positive, fun, inclusive and educational capacity.
    6. Cross-trained to be able to work at all ticketing and selling positions.
    7. Actively promote the sale of new and renewal memberships. Interacting with guests to provide sales and services required.  Prepare and post member sales.  Call members to request data for incomplete forms.  Always maintain confidentiality of member information while processing.    
    8. Attend department and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization
    9. Perform other duties as assigned by the Manager, Ticketing Services or, in the absence of the Manager, Ticketing Services, the Box Office Supervisor.

  2. While providing support to digital cinema, the Guest Relations Associate will:
    1. Coordinate with the Exhibits and Cinema Systems Manager on opening and closing of the projection booth and equipment.
    2. Open and close cinema. Ensure all equipment is properly stored and cinema is locked after last guest exits cinema.
    3. Ensure all lighting is turned on at the beginning of shift and turned off at closing. This includes the cinema lights, poster cases, Duratron, cinema lobby, stairs/rope lights and fluorescent lights behind screen.
    4. Greet guests as they enter the digital cinema lobby and direct them to the concession stand and the seating area.
    5. Open cinema doors, sell and collect tickets, check tickets for the correct date and show time.
    6. Transport bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice and other stock to concession stand.
    7. Pop popcorn, pour drinks and serve pretzels, ice cream and other specialty items.
    8. Answer questions from guests and resolve any concerns.
    9. As needed, operate the remote controls located in concession area to start and stop films.
    10. Maintain the hearing impaired and closed caption devices in regards to distribution, retrieval, cleaning and battery changes.
    11. Assist guests with special needs such as those who require use of the elevator, wheelchair-accessible seats or assistive devices for the hearing-impaired.
    12. Distribute and collect 3D glasses. Operate 3D glasses-washing equipment and maintain inventory of glasses.
    13. Monitor condition of cinema between shows; collect trash, inform custodial staff of any unusual cleaning needs.
    14. Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases, condiment areas, preparation areas and stock rooms.
    15. Perform daily concession cleaning and maintenance duties.

  3. While providing support to WONDERS, the Art and Science Store, the Guest Relations Associate will:
    1. Open and close store, set up and put away displays as needed; set up advertising displays or arrange merchandise to promote sales.
    2. Courteously greet guests as they enter the store, answer their questions, and proactively sell store merchandise.
    3. Provide assistance with receiving and processing of incoming merchandise.
    4. Restock merchandise from storage areas.
    5. Perform light housekeeping including cleaning of glass, fixtures and merchandise.
    6. Assist with store inventory.

This position description is relative to major requirements and is not intended to be all-inclusive.

QUALIFICATIONS:

  1. High school diploma or GED required. One (1) year of front line customer service is required. Retail sales store operations is preferred.
  2. Previous point-of-sale system, CRM system and credit card experience, preferred.
  3. Ability to learn, comprehend and utilize the point-of-sale system and ticketing software to ensure efficient and accurate transactions.
  4. A positive attitude required, strong love for working with people in a fun, inviting atmosphere.
  5. Previous cash handling experience required.
  6. Exhibit strong communications, interpersonal and organizational skills in a busy, active environment. Attention to detail a must!
  7. Ability to multitask (i.e. explain science center, performing arts and digital cinema content while actively completing ticketing transactions).
  8. Ability to work in multi-working areas (i.e. ticketing, concessions, retail store and washing and distributing 3D glasses).
  9. Make certain guest service is friendly, helpful and fast.
  10. Demonstrate flexibility, patience and reliability.
  11. Ability to lift 30 pounds.
  12. Ability to work a flexible schedule as needed to include days, evenings, weekends, holidays, and special events.
  13. Ability to successfully complete a Pennsylvania State Police Clearance, a Pennsylvania  Child Abuse History Clearance obtained through the Pennsylvania Department of Human Services and a Federal Bureau of Investigation Criminal History Record Information obtained by submitting a full set of fingerprints to the Pennsylvania State Police or its authorized agent for submission to the Federal Bureau of Investigation.

EQUIPMENT:

  1. Computer literate; demonstrated understanding of Microsoft Office applications and ChoiceCRM software.
  2. Working knowledge of telephone, computer, printer, fax machine, copier, calculator and POS system.
  3. Ability to operate concession and eye glass washing equipment.

DIRECT REPORTS: None at this time.

Submit resume, cover letter, and 3 professional references by August 16, 2017 to hr@whitakercenter.org or mail to Human Resources Department, Whitaker Center for Science and the Arts, 225 Market Street, Harrisburg, PA  17101. No phone calls please.

 

POSITION: Educator

REPORTING RELATIONSHIPThis is an hourly, part-time position, reporting to the Director of Education at Whitaker Center for Science and the Arts.

GENERAL RESPONSIBILITYThe Educator develops, delivers and evaluates educational programming including Discovery Labs, Surgery Live!, Discovery Camps, other workshops offered by the Education Department and programming within designated areas of Harsco Science Center including KidsPlace. Tracks inventory of program supplies and ensure that multimedia and science equipment is properly maintained. Interacts directly with Harsco Science Center guests to facilitate their learning and enjoyment. Assists guests in having a safe, fun and educational experience. Presents educational demonstrations and programs and provides information to guests. Assists in hosting groups during their visits.  In the absence of the Director of Education and the Education Services Coordinator, the Educator provides functional oversight to part-time Interactors and guidance to volunteers and interns during scheduled shifts.

SPECIFIC RESPONSIBILITIES:

  1. Serve as an instructor in Discovery Labs and Surgery Live! sessions during the school field visit experience including preparation for the days’ labs and clean-up of the room at the conclusion of the day. Facilitate educational programming in designated areas within Harsco Science Center including KidsPlace when not conducting Discovery Lab workshops or another project.
  2. Facilitate a variety of educational workshops offered by the Education Department including Discovery Camps and teacher professional development offerings.
  3. Initiate the revision of curriculum, including development and revision of lesson plans, multimedia presentations and student data sheets, for Discovery Labs, Surgery Live!, Discovery Camps and other workshops offered by the Education Department, as assigned by the Director of Education.
  4. Maintain inventory record and alert Director of Education when supplies need to be ordered.
  5. Assist with the field testing of new educational curricular materials.
  6. Provide functional oversight to Education programs staff and volunteers in the absence of the Director of Education and Education Services Coordinator. Serves as “point person” for customer service issues and refers escalated situations to appropriate member of the management team.
  7. Pro-actively engage guests and explain exhibit- and program-related science concepts in a fun, age-appropriate manner.
  8. Build and maintain an appropriate knowledge of exhibit- and program-related science concepts by participating in training opportunities and independent study.
  9. Answer routine questions from guests and maintain necessary familiarity with exhibits, programs and amenities of Harsco Science Center and Whitaker Center.
  10. Assist in host group visits, including greeting, check-in, orientation, escorting groups from one location to another within Whitaker Center, lunches and departures as assigned.
  11. Maintain familiarity with emergency procedures and assist in implementing them when necessary.
  12. Participate in team activities to continuously improve the quality of our guests’ experience, including attending departmental and all-staff meetings and keeping informed about exhibits, programs and amenities of Harsco Science Center and Whitaker Center.
  13. Work with minimal supervision, assess situations and make necessary decisions on the job in order to maintain and improve the quality of the guest experience, and inform the Director of Education of actions taken.
  14. Attend departmental and all-staff meetings as directed, staying informed of ongoing changes in department and overall organization.
  15. Perform other duties and responsibilities as assigned by Director of Education.

This position description is relative to major requirements and is not intended to be all-inclusive.

QUALIFICATIONS:

  1. Bachelor’s degree in elementary or science education required. Coursework in science education strongly recommended.
  2. PA Teaching Certification and working knowledge of PA Academic Standards required.
  3. Excellent interpersonal and guest service skills are required. Must enjoy working with families and groups of children.
  4. Must be poised, self-motivated and a positive influence on team dynamics. Ability to make appropriate decisions quickly is essential.
  5. Ability to work a flexible schedule as needed, including weekends, days, evenings, holidays, and special events.
  6. A sense of humor and fun are necessary.
  7. Must be able to work independently to a high standard of reliability and quality.
  8. Must be able to be a positive, professional representative of Whitaker Center to the community.
  9. Must have good oral communications skills, including the ability to speak clearly and project your voice on a daily basis.
  10. Must be able to teach a variety of age groups with enthusiasm, energy, and much creativity.
  11. Must communicate professionally with educators and positively with children.
  12. Ability to stand for long periods, climb stairs frequently and lift up to 30 lbs.
  13. Must be able to understand and obey safety rules and regulations related to equipment and chemicals.
  14. Must have a willingness to utilize newest educational technologies available in all educational programs.
  15. Must be able to provide courteous and effective service to general public, co-workers and volunteers. Positive and friendly attitude at all times.
  16. Prior supervisory experience preferred.
  17. Exhibit strong writing, analytical, presentation and organizational skills. Ability to write, edit, and proofread correspondence and presentation materials for accuracy and style.
  18. Ability to work as part of a high performance team and be a strong team player.
  19. Ability to successfully complete a Pennsylvania State Police Clearance, a Pennsylvania Child Abuse History Clearance obtained through the Pennsylvania Department of Human Services and a Federal Bureau of Investigation Criminal History Record Information obtained by submitting a full set of fingerprints to the Pennsylvania State Police or its authorized agent for submission to the Federal Bureau of Investigation.

EQUIPMENT:

  1. Working knowledge of telephone, computer, printer, fax machine, copier and calculator.
  2. Computer literate; demonstrated understanding of Microsoft and Internet research procedures and database application.

DIRECT REPORTS: None at this time.

Submit resume, cover letter, and 3 professional references by August 16, 2017 to hr@whitakercenter.org or mail to Human Resources Department, Whitaker Center for Science and the Arts, 225 Market Street, Harrisburg, PA  17101. No phone calls please.


We’re always looking for Volunteers to serve as ushers and interactors at Whitaker Center. We offer great perks and flexible shifts!

Looking for an Internship? We have several internship positions available in over a dozen departments.

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